This User Deletion Policy explains how a registered candidate can request deletion of their Pentrac Itron account and related personal data on this website.
Effective date: 10 September 2026.
1. Who this applies to
This Policy applies to candidate accounts created on this website (registration, profile, resumes and job applications). It does not automatically delete records that we must keep for legal, tax, audit or contractual reasons, or information already shared with a client as part of an active placement process.
2. How to request deletion
To request deletion of your account:
- Send an email to sales@pentrac-itron.com from the email address registered to your account.
- Use the subject line “Account deletion request”.
- State your full name and that you want your candidate account deleted.
You may also write to us at 12 Persiaran Bayan Indah, Bayan Bay,, 11900 Bayan Lepas, Pulau Pinang, Malaysia or call +6 04-6464863. We will verify that the request comes from the account holder before we proceed.
3. What we delete
Once the request is verified, we will delete or irreversibly anonymise, as reasonably practicable:
- Your user account and login
- Your candidate profile and employment history stored on this site
- Resumes and other files uploaded to your profile or applications, where we still hold them
- Job applications linked to your account on this site, except where retention is required as set out below
After deletion you will no longer be able to sign in, view past applications, or apply for vacancies unless you register again.
4. What we may retain
We may retain limited information where we have a legal or legitimate business need, including:
- Records required under Malaysian law, including the PDPA, employment, tax or audit obligations
- Information needed to handle a dispute, investigation or regulatory request
- Copies already provided to a client for a role you applied for, which that client may hold under its own policies
- Backup copies for a short period until they are overwritten in the normal backup cycle
Retained data will be limited to what is necessary and will not be used to contact you for marketing.
5. Timing
We aim to complete account deletion within 30 days after we have verified your request. If we need more time, for example because of a legal hold or a complex record set, we will tell you and explain why.
6. Applications in progress
If you have an application under review, deleting your account may withdraw your ability to track that application on this site. Please say in your request if you also want us to notify the hiring team that you no longer wish to be considered.
7. Newsletters
Deleting your account removes you from candidate newsletter lists on this site. If you only want to stop emails and keep your account, reply to a newsletter or contact sales@pentrac-itron.com instead.
8. Contact
Questions about this Policy: sales@pentrac-itron.com, +6 04-6464863, 12 Persiaran Bayan Indah, Bayan Bay,, 11900 Bayan Lepas, Pulau Pinang, Malaysia.