This Privacy Policy explains how Pentrac Itron (“we”, “us”) collects, uses and protects personal data in connection with this website and our candidate portal. We process personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”) and other applicable laws.
Effective date: 10 September 2026.
1. Data user
The data user is Pentrac Itron, 12 Persiaran Bayan Indah, Bayan Bay,, 11900 Bayan Lepas, Pulau Pinang, Malaysia. For privacy enquiries, email sales@pentrac-itron.com or call +6 04-6464863.
2. Personal data we collect
Depending on how you use the site, we may collect:
- Identity and contact details, such as name, email address, phone number, nationality, date of birth and address
- Account details, including login credentials
- Employment and education history, skills, expected salary, notice period and other profile information you provide
- Resumes, cover notes and job applications
- Emergency contact details, if you choose to provide them
- Technical data such as IP address, browser type, pages viewed and vacancy view statistics
- Communications you send to us, including account deletion requests
We do not require you to provide sensitive personal data unless it is necessary for a role and you choose to include it in your resume or profile.
3. How we collect data
We collect data when you register, update your profile, apply for a vacancy, contact us, or browse the site. We may also receive information from you by email or other channels in the course of recruitment.
4. Purposes of processing
We use personal data to:
- Create and manage candidate accounts
- Assess applications and match candidates to vacancies and client assignments
- Contact you about roles, applications and account matters
- Send service notices and, where you are a registered candidate, newsletters or career-related updates
- Operate, secure and improve the website
- Comply with legal, audit and record-keeping obligations
If you do not provide data that we need for an application, we may be unable to process that application.
5. Disclosure
We may share personal data with:
- Clients and host employers, where reasonably required to consider you for a role or assignment
- Service providers who host this website, store files, or send email on our behalf
- Professional advisers and authorities, where required by law or to protect our rights
We do not sell your personal data.
6. Transfer
Our servers and service providers may process data in Malaysia or another country. Where data is transferred outside Malaysia, we take reasonable steps to protect it in line with the PDPA.
7. Retention
We keep personal data only as long as needed for the purposes above, including recruitment records and legal retention. Application and account data may be kept after a vacancy is closed so that we can handle follow-up, audit and compliance. When data is no longer required, we delete or anonymise it in a reasonable period.
8. Security
We use reasonable technical and organisational measures to protect personal data, including access controls and encrypted storage of mail passwords used to send notices. No method of transmission or storage is completely secure.
9. Your rights
Subject to the PDPA, you may request access to your personal data, request correction of inaccurate data, or limit processing. You may also withdraw consent where processing is based on consent, and request deletion of your account as described in our User Deletion Policy.
To exercise these rights, email sales@pentrac-itron.com from your registered email address. We may need to verify your identity before we act.
10. Cookies and similar technologies
We use cookies and similar technologies needed to run the site, keep you signed in, and understand which vacancies are viewed. You can control cookies through your browser. Blocking some cookies may affect site features such as login.
11. Changes
We may update this Policy from time to time. The current version will be posted on this page with a revised effective date.
12. Contact
For complaints or questions about this Policy, contact Pentrac Itron at sales@pentrac-itron.com, +6 04-6464863, or 12 Persiaran Bayan Indah, Bayan Bay,, 11900 Bayan Lepas, Pulau Pinang, Malaysia.